Q: How do I become a Reach Global designated trainer?
A: Please contact our Account Manager on 852 8102 1610 or email us at email@example.com for details.
Q: How do I upload training content to Reach Global?
A: We will provide you with a trainer account for uploading of content after completing the approval process. (Internal: Disclaimer for what can and cannot be uploaded??)
Q: Is there a translation service for my training content?
A: For authenticity, the trainer is required to provide Reach Global the content in English, Simplified Chinese (for China) or Traditional Chinese (for Hong Kong, Taiwan and Singapore).
Q: How do I confirm my training details have been uploaded?
A: This can be checked in the account log-in provided to the signed up trainers.
Q: How much does it cost to post my training workshops on Reach Global?
A: This is free after approval. We would suggest choosing a plan for online classrooms for potential clients.
Q: How much does it cost to use the virtual classroom function?
A: See our PRICING page (include link)
Q: Can trainers post training course details on Reach Global's website?
A: Trainers are welcome to submit training course details, trainer(s)' profiles and other related information to Reach Global. Our staff will let you know if it meets our requirements.
Q: If I decide to discontinue my payment plan before it expires, do I receive the balance back?
A: At this time we do not offer refunds.
Q: Will the submitted content be shared with third parties?
A: It will not be shared with third parties without prior consent from the trainer (See Trainer's agreement)
Q: How do I get support from Reach Global?
A: Please contact our Account Manager on 852 8102 1610 from Monday to Friday 9:30am to 5:30pm; Saturday 9:30am to 1:00pm (HK standard time).
Q: Does Reach Global offer a free account for trainers?
At this stage we do not offer free accounts.
Q: Are there trial classes?
A: At this time we do not offer trial classes.
Q: What is the minimum number of students for customized classes?
A: It varies from clients in different countries. In some courses, the trainer would specify a minimum number of participants for each class.
Q: I am interested in a training course on your website. However it is not available in the language for my staff. Can you provide another trainer for our company?
A: We do not guarantee the language selection, and it is best to contact our Account Manager for more details.
Q: Can I still enroll additional students for classes after the deadline?
A: Reach Global will inform the expert trainer the number of students per class once it is confirmed. Unique log-ins will be sent to the students. We encourage clients to stick with the confirmed number to avoid confusion.
Q: Do I get additional discounts for multiple workshops on the same topic?
A: Please contact our Account Manager on 852 8102 1610 or email to firstname.lastname@example.org for more details.
Q: What are the payment options for customized training workshops?
A: Credit Card and PayPal.
Q: Is there a designated contact number/ contact staff from Reach Global?
A: Yes, a designated Project Manager will assigned to you and he/she is available from Monday to Friday 9:30am to 5:30pm; Saturday 9:30am to 1:00pm (HK standard time)